General

  • I forgot my password, what should I do?

    1. Open SellPro and go to the login screen
    2. Enter your email in the ‘Email address’ field
    3. Tap the ‘Forgot Your Password?’ option. Instructions on how to reset your password will be emailed to you.
    4. Click on the password reset link and you will receive an additional email with your new password
    5. Login in to SellPro with your new password
    6. Make record of your new password :)

  • How do I change my password?

    1. Tap the ‘Home Screen’ menu item
    2. Tap the ‘Profile’ icon on the top-right corner of the screen
    3. Tap the ‘Change Password’ option
    4. Populate the requested fields
    5. Tap the ‘Change’ option on the top-right corner of the screen

  • How do I fully sync all available content at once?

    So you want the whole enchilada? Great!

    1. Tap the ‘Home Screen’ menu item
    2. Tap the ‘Sync’ icon on the top-right of the screen
    3. Note: A token with a counter will appear over the ‘Sync’ icon whenever there is new content available for download.

  • What is selective sync and how do I use it?

    Download ONLY the content you want and make it available for offline use. Here’s how to use this awesome new feature:

    1. Find the desired content item
    2. Tap the ‘cloud’ icon next to the content item
    3. Once the content has been fully downloaded it will be available for review

  • How do I use the Clipboard?

    Save frequently used content items on the Dashboard for quick access. Here’s how to clip and unclip:

    1. Find the desired content item
    2. Tap the ‘Pin’ icon and the icon will turn into a red horizontal pin icon when successfully added
    3. To remove an item from your clipboard, go to the “Clipboard” menu item Tap the “x” icon and the item will be removed

  • How can I print directly from SellPro? (Android)

    You need to have a printing app installed on your mobile device:

    1. Identify a printing app most compatible with your printer (most major printing brands have an app available)
    2. Open the App Store on your device and search for your preferred printing app
    3. Install the app and ensure it is up-to-date
    4. Make sure you follow printing app instructions to connect to the desired printer (ensure the printer is capable of wireless printing and properly configured)
    5. Open SellPro
    6. Open the content you would like to print within SellPro (currently limited to PDFs and images)
    7. Tap your screen and select the ‘Share’ icon that appears
    8. Select the ‘Share’ option
    9. Select your desired printing app
    10. Your document will begin to print

  • How can I print directly from SellPro? (iOS)

    You need to have a printing app installed on your mobile device:

    1. Identify a printing app most compatible with your printer (most major printing brands have an app available)
    2. Open the App Store on your device and search for your preferred printing app
    3. Install the app and ensure it is up to date
    4. Make sure you follow printing app instructions to connect to the desired printer (ensure the printer is capable of wireless printing and properly configured)
    5. Open SellPro
    6. Open the content you would like to print within SellPro (currently limited to PDFs and images)
    7. Select the ‘Share’ icon
    8. Select your desired printing app
    9. Your document will begin to print

  • What is the SellPro Break Room and where is it located?

    It’s our news and information center, where you can find information on new features, giveaways and contests, and the latest and greatest in tech news. Find it by tapping the ‘Reference Library’ menu item and then tap ‘The SellPro Break Room.’

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